The Returns Portal for U.S. customers can accommodate even exchanges for Classic Colors and Core Styles of equal value.
If you purchased a Limited Edition item, the options for an even exchange are limited to size exchanges in the same style, or exchanges to our classic colors within that style.
If you're looking to receive a different style in a Limited Edition color, we recommend setting up the original item for a refund return, and placing a new order for your preferred item!
We're excited for you to start wearing your FIGS ASAP, so this will help speed up the turnaround time!
Once you start your return or exchange, please drop off your return immediately, as exchanges are not initiated or reserved until the label or QR code is scanned.
For the full refunds and exchanges process, click here.