For U.S. returns and exchanges:
Returns are easy, fast and free! There are just a few quick steps to complete.
- Go to https://returns.wearfigs.com. Select the items you're looking to return or exchange and fill out the necessary details.
- Ship the items back to us using the resealable shipping bag and the system-generated prepaid label you received when completing the return form.
Once your items are returned, you’ll receive an email notification of your refund or new order (if it's an exchange).
For international returns and exchanges:
Returns are easy. There are just a few quick steps to complete.
- To start a return, please go to https://returns.wearfigs.com. Select the items you're looking to return or exchange and fill out the necessary details.
- Once your return request is submitted, our customer experience team will email you with next steps.
For Canada returns, you’ll see two labels — one that says “Canada Post” in the upper lefthand corner, and an extra DHL label with your original tracking number that starts with GM. The “Canada Post” label is your prepaid label which will go OUTSIDE your package. Please be sure to write three things at the bottom of the prepaid label: your name, your address, and your original tracking number (the one found on the other DHL label that starts with GM) — we need this to process your return. Finally, please place the second DHL label INSIDE your package before sending. If you did not already receive the “Canada Post” prepaid shipping label, our customer experience team will email you the label within 48 hours once your return is submitted.
Currently, we’re only able to offer exchanges to Australian customers. To start an exchange, please contact us and we'll help process your order.
Once your items are returned to and processed at our warehouse, you’ll be notified via email of your refund or new order (if it's an exchange).
Return shipping is free for Canadian customers. United Kingdom and Australia customers are responsible for the cost of return shipping.