Sorry for causing any concern! There are a few reasons you may not see your refund appear on your statement:
- If a gift card was used to purchase, your refund will be returned to that same gift card you had used. If you need the code resent, please reach out to us- we'll send it your way ASAP!
- If you paid using an installment plan, it's possible the funds may have cancelled out any remaining balance you have with your installment plan. Click here for more information.
- Sometimes refunds will appear at the date of the original purchase, rather than the date of refund. It may even cause the original charge to disappear completely, rather than posting as a separate transaction. We recommend checking your original purchase date on your statement to ensure that this is not the case!
- Once you receive your refund confirmation email, it can sometimes take about 10-15 business days to post to your account, depending on who you bank with. If you're unable to locate the funds after this timeframe, please let us know!