Returns & Exchanges FAQ
- I returned my scrubs for a refund, but the refund isn't showing on my bank statement.
- I received my FIGS as a gift. Can I return or exchange without notifying the purchaser?
- Can I exchange my scrub pants for a different length?
- What is Happy Returns?
- What’s your return and exchange policy?
- How do I start the return process?
- How do I make an exchange?
- What is the step-by-step return process?
- Where can I find my order number?
- I don’t see the color or style I want to exchange for on the returns portal. Am I allowed to exchange for a different color or style?
- How do I get a return shipping label?
- Can I ship 2 different returns in one box?
- What if I don’t want to use the prepaid label?
- How long will it take to receive my refund?
- How do I add or remove items from an existing return?
- Can I exchange items that I’ve received an initial discount on, or will I have to pay the full price?
- What does it mean when an item is “Final Sale”?