What if I've paid with Affirm and I need to return or cancel my order?
First of all, no problem! As for returns, they work with Affirm just like any other payment process. Simply start your return here—as long as you’re within the 30-day window, you should be good to go (see our Returns And Exchanges Policy here for more details) and will receive a full refund.
Note for your Affirm statement in the case of returns:
- If it’s your first purchase using Affirm, you’ll see the balance cancel altogether.
- If you’ve made purchases prior and the return refund is more than your current loan balance, you’ll see the balance cancel and will receive the difference back to your payment method.
- If the return refund is less than your loan balance, you’ll see fewer monthly payments, a smaller final payment or both.
For cancellations, please drop us a line here and we’ll be happy to assist.