We’re glad you’re looking forward to your upcoming order!
FIGS will email you once your order ships, or if there are updates on the status of your order. Checking your Spam folder helps too in case it lands there! You can also track order details and fulfillment status by logging into your account: HERE
Don’t see it in your account?
If you used an express payment platform (PayPal, Shop Pay, Affirm, Amazon Pay, etc) to pay for your order, it will be linked to the email associated with that platform. We’re here if you need sleuthing support. Yep, we're that friend!
My order has not shipped yet.
We got you! The FIGS Team is moving to ship your order out as quickly as humanly possible. Please allow up to 2-business days for processing. You can expect slightly higher shipping times during peak seasons, we'll be sure to notify you at checkout.
My order is currently in transit.
We promise they’re worth the wait!
On rare occasions, the shipping carrier might need additional time to deliver your order. Please allow the full shipping window for your corresponding shipping method. Find our shipping and delivery windows see: HERE
My order is not here.
If your order does not arrive on time, we ask that you allow 2 business days (from the date of delivery) as some packages may become delayed with the carrier while in transit to you. If your order does not arrive, we’d love to hear from you and know we have your back!