I’ve submitted a help request to the customer support team but haven’t heard back. Should I submit another?
We’re looking forward to helping you out!
Our team is currently experiencing a higher-than-normal volume of requests due to our exciting Nurses Week promotion, which can result in longer wait times. Rest assured, our team is working as quickly as we can to get back to all inquiries - we know your time is extremely valuable!
At this time, we advise refraining from following up before our team has had a chance to respond. Sending multiple messages may cause your ticket to appear more recent than it is.
If your inquiry is particularly time-sensitive, we recommend using our call or chat channels to reach us. We look forward to assisting you.