We currently offer returns and exchanges to Australian customers. Check out our Return and Exchange policy here. Australian customers are responsible for the cost of return shipping. So sorry!
Returns are easy for Australian customers. There are just a few quick steps to complete.
- Go to https://returns.wearfigs.com. Select the items you're looking to exchange and fill out the necessary details
- If you're ready to send your FIGS on a long journey back to the US, simply ship the items back using the resealable shipping bag or box and follow the steps below.
- Use the carrier and shipping method of your choice (so sorry! we are not offering prepaid return shipping labels from Australia at this time)
- Include the RMA (which is your order number) on the exterior of the box
- Once in transit, shoot us an email to firstname.lastname@example.org with the carrier used, tracking number, and return details and our team will process that ASAP