We currently offer returns to Australia, but not exchanges. Returns can be requested up to 30 days from the date of purchase. We offer prepaid return labels through our Returns Portal.
- Go to https://web.global-e.com/returns/portal/mZVQ .
- (when entering your order number, be sure to include # in front!)
- Select the items you're looking to return, and fill out the necessary details.
- After completing the return form, you'll receive a prepaid DHL label that can be downloaded and printed. The label will also be emailed to the email associated with your order.
- Drop off your return at the nearest DHL drop off location. To find a location near you, click here.
- If there is no DHL location nearby, you can schedule a DHL pick up! Click here for more info!
- Once your return has been delivered to our FIGS Returns Hub, you'll receive an email confirming your refund.