We currently offer returns to Canada, but not exchanges. Returns can be requested up to 30 days from the date of purchase. We offer prepaid return labels through our Returns Portal.

1. Go to https://web.global-e.com/returns/portal/mZVQ . 
   1. (when entering your order number, be sure to include # in front!)
2. Select the items you're looking to return, and fill out the necessary details.
3. After completing the return form, you'll receive a prepaid label that can be downloaded and printed. The label will also be emailed to the email associated with your order. 
4. Return your items at a nearby drop-off location. 
5. Once your return has been delivered to our FIGS Returns Hub, you'll receive an email confirming your refund. 

To find a DHL location near you, click here. 

If there is no DHL location nearby, you can schedule a DHL pick up! Click here for more info! 

For more info, check out our Return Policy here.