My order is still in transit. What does my tracking status mean?
If you want to know where your package is in transit, what a tracking update means, or what your order status is after it's shipped, you're in the right place! 🙂
Depending on your carrier and shipping method, you may see more or less tracking updates. In some cases, you may not see more than one or two tracking updates before your order is delivered.
You can reference the chart below, which will explain the meaning of common tracking updates. If you have additional questions or concerns, please let us know!
| Tracking status | Meaning |
| Arrival Notice | Notification provided by the carrier when a shipment has arrived to the consignee or notify party. |
| Arrival Scan | Your package has been scanned at a local facility. |
| Arrived at overseas | Your package has arrived in your country. |
| Arrived at sort facility | Your package has arrived at the sorting facility of the first gate of your country. It will be checked and routed to your city destination. |
| Clearance Event | The package is in the customs, and it hasn't been released yet. |
| Clearance processing complete | Your package successfully passed the clearance process. |
| Cleared customs | Your package went through customs. |
| Customs status updated | Customs have processed your package. |
| Delivered to a UPS Access Point | Your package was delivered to the UPS Access Point indicated by your UPS My Choice account. Your package is ready to be picked up at your earliest convenience. |
| Departure to a country of destination | Your package is on its way to the destination country. |
| DHL needs further information from the importer | You don't need to provide any further information or contact DHL. The status should clear automatically. |
| Exception | Your package is temporarily stalled in transit for an unforeseen reason, which could delay when it arrives at its destination. |
| Exported to opened | Your package was returned to the origin country. |
| Forwarded to a third party agent | Your package is being transferred to a local carrier. |
| Further consignee information needed | Further information from the receiver is required. This will generally mean confirmation of the destination address details in situations where the carrier deems the current information to be incorrect or incomplete. |
| Insert item into bag (Otb) | Your package was shipped outside the country. |
| Into customs | Your package goes through customs. |
| Label Created | The label for your package has been printed, but has not yet been scanned in at the first sorting facility in transit. |
| Manifested by Shipper | Documents for your package have been generated by the shipper containing shipment information. |
| Out for Delivery | Your package has left the last sorting facility before reaching your delivery address. |
| Out for delivery / Arrived at delivery facility | Your package has arrived! |
| Poste Restante | Your package will wait at the destination post office until the addressee collects it. |
| Redirected | The delivery company was unable to deliver to the address provided, but they will try to redeliver. |
| Returned back to sender | Your package has been returned and will not be delivered. |
| Shipment has been given a release by customs | Customs have inspected your parcel and cleared it for delivery. |
| Shipment information received / Item is pre-advised | The shipping label has been printed on the package, and it is waiting for a courier to pick it up. |
| Shipment on hold | Your package is in a holding area with other packages waiting to be moved between sorting facilities. |
| Shipment picked up | Your package has been picked up by a courier. |
| Shipped/On the Way | Your package is in the hands of the shipping company, and it's in transit to you. Some packages may not have any additional updates until they've reached the last facility before delivery. |
| Short Carton | Your package was not accounted for, or may be damaged. |
| Unsuccessful delivery attempt | There were some problems with the delivery, but the courier will try to redeliver. |
| With delivery courier / In transit / In progress | The delivery courier is bringing your package to your address. |