UK customers are eligible for refunds, but not exchanges. UK customers are responsible for the cost of return shipping. FIGS does not provide prepaid labels.
If you wish to process a return, there are just a few quick steps to complete:
- Go to https://returns.wearfigs.com. Select the items you're looking to return and fill out the necessary details
- Once your items are returned, you’ll receive an email notification of your refund
- Save your return tracking information