Where is My Order?
I placed my order, how can I track?
We’re glad you’re looking forward to your upcoming order! FIGS will email you once your order ships, or if there are updates on the status of your order....
Don’t see the order in my account?
Order numbers are linked to the email address used at check out. If you used an express payment platform (PayPal, Shop Pay, Affirm, Amazon Pay, etc) to pay...
My order has not shipped yet.
Thank you for your recent FIGS order! Our goal and standard is to get your FIGS out the door, as quickly as humanly possible. We kindly ask that you allow...
My order is currently in transit
If your order is in transit, it's time to get excited! If your tracking details have not updated, we recommend giving the carrier 48 business hours for any...
My order did not arrive
If your order does not arrive on time, don't worry- we've got your back! If your order was marked as delivered, we ask that you allow 2 business days from...
How can I change my order once placed?
We're excited to share that you can now * cancel your order yourself- within the same 1 hour window. Click here to get started! 🥳 If you need assistance, we...
My order is still in transit. What does my tracking status mean?
If you want to know where your package is in transit, what a tracking update means, or what your order status is after it's shipped, you're in the right...
I’ve submitted a help request to the customer support team but haven’t heard back. Should I submit another?
We’re looking forward to helping you out! Our team is currently experiencing a higher-than-normal volume of requests due to our exciting Nurses Week...