Payments FAQ
What is Shop Cash?
This is Shop Pay's rewards program! If you place an order using your Shop Pay account, you can earn & use Shop Cash. Shop Cash can be accessed through the...
What is Shop Pay?
Shop Pay is an accelerated payment option that securely saves your information in order to expedite your checkout experience. You can use your Shop Pay...
Why has my payment declined?
Declined payments are never fun, but we do have some suggestions to try to fix the issue! Typically declined payments are due to incorrect billing...
What payment methods do you support?
You’ve got options! For express checkout, we support Shop Pay, Google Pay, Amazon Pay, and PayPal. If you have an account with any of these options, you can...
How does Affirm work?
Affirm is kind of like a payment plan—it allows customers to buy now and pay over time. If you spend more than $35 on your favorite FIGS today, you can use...
How does AutoPay work on Affirm?
AutoPay automatically deducts your bi-weekly payment amount from your preferred payment method on your due date every 2 weeks. Once it’s set up, you won’t...
What if I've paid with Affirm and I need to return or cancel my order?
First of all, no problem! As for returns, they work with Affirm just like any other payment process. Simply start your return here —as long as you’re within...
Does applying with Affirm affect my credit?
Nope! Applying for an Affirm loan does not affect your credit.