North America FAQ
What are the limitations for ordering to Mexico?
While we want to get your FIGS in your hands ASAP, there's a chance your order may be held at customs due to import restrictions. If your order fits within...
How to prevent any additional fees when placing my FIGS order in my local currency? (CAD)
Pricing is different across countries based on a variety of factors. You can find the most accurate pricing and promotional offers in your country and...
Where can I find my tracking number? (CA)
Once your order has shipped, your tracking number can be found in lots of places. First, you’ll find this available in your shipping confirmation email from...
Where can I purchase a FIGS gift card in CAD?
At this time, digital and physical gift cards are unavailable for international customers. We get it, gift cards are always a super handy gift idea. We’ll...
What is your return policy and step-by-step return process for Canadian customers?
We currently offer returns to Canada, but not exchanges. Returns can be requested up to 30 days from the date of purchase. We offer prepaid return labels...
How do I get a return shipping label as a Canadian customer?
We’ve got you! Once the return has been set up, a free return label will be provided. To begin your return, please make your way to our returns portal:...
How do I make an exchange as a Canadian customer?
At this time, we’re only able to accommodate returns for Canadian customers. To learn more, please see our Return Policy here .
How much is shipping for Canadian customers? Can I expedite my order?
Hey, neighbor! 👋 We offer free standard shipping on orders with a value of $75 CAD or more. If your order is under $75 CAD, standard shipping is only $10...
Can I edit my shipping info after I’ve placed my order, if I’m a Canadian customer?
We’ll try our best! Contact us right away and we'll see if we can update it before your order leaves our warehouse.
Is the mobile app available for Canadian customers?
Sorry! The mobile app is only available to U.S. customers at the moment.