Account FAQ
Does FIGS have a retail store?
Good news! We now have FIVE retail locations that you can visit to try on FIGS, IRL! Here are the deets: Los Angeles, Westfield Century City Mall: Address...
What is FIGS's phone number?
Want to call FIGS? Our phone lines are open from 5 am to 8 pm PST Monday through Friday to help with any of your FIGS needs! To talk to someone from our...
How do I file a complaint?
We’re so sorry if we missed the mark on something. Please let us know by contacting our customer experience team here . We’ll do everything we possibly can...
How do I change my password?
This one’s easy! Simply visit our Account page here and click the “Forgot Your Password” link, which will take you through a few steps to safely and...
So...I forgot my password
We get it: passwords are HARD! And no worries, this one’s easy. Simply visit our Account page here and click the “Forgot Your Password” link. Follow the...
How do I find out my order status?
After placing your order, you will receive an order confirmation email within 24 hours. If you haven’t received it yet, please check your spam or junk...
Does FIGS provide invoices?
Yep! (Especially because looking for receipts is never fun) Your FIGS Order Page is the perfect itemized receipt! Simply reach out to us here with your...
How do I unsubscribe from the mailing list?
We’re bummed to see you go, but totally get the need to clean out the inbox and are happy to help! Simply click the unsubscribe button found at the footer...