While we can’t make changes to orders after they’ve been placed, US customers can cancel their order within 60 minutes of purchase. Click here to get started! 🥳

For customers who are not able to cancel their order themselves, we’ve got your back! If your order has not yet been processed, we can help cancel it during business hours within our 1-hour cancellation window - just reach out to our team ASAP!

As we cannot guarantee that emails will be viewed within the 1-hour window, we kindly ask that you give us a call at 1-888-462-1901. Having your order number at the ready makes it super helpful for our team to assist you in a timely manner.

Our team is available from 5 am to 8 pm PST M-F, so if you’ve placed your order outside of this window, we recommend waiting for your FIGS to arrive and setting up a return within the first 30 days for a full refund.

If you have questions, please let us know! Here for you.