My order got lost in the mail… October 24, 2020 22:23 Updated Oh no! Worry not—we got you. Drop us a note here with your order number and we’ll get back to you pronto with next steps—which will start with turning a bad day into a good one! Related articles How do I find out my order status? Does FIGS provide invoices? I missed getting a pair of New Balance shoes—are they coming back? How do I start the return process? Where can I find my order number?