You will receive a prepaid shipping label in your package that says “Canada Post” in the upper lefthand corner. If you did not receive this label (and/or only have a DHL label with a tracking number that starts with GM), please submit your return.
To receive a refund on the taxes and duties, simply submit a CBSA informal adjustment request directly to your government. Here are some details on that process:
- Download an adjustment request form here, only fields 1 through 8 are required to be filled out
- You'll need proof of the import (inbound shipping label)
- Show proof of the export/credit which is provided by the FSC (outbound shipping label)
- Once submitted, the refund usually takes 4-6 weeks and is payable via check in your name either by hard copy or electronic deposit