We’re sorry, but we are unable to offer exchanges at this time for Canadian customers. You may return your item and purchase a new one. For full details about returning your item, click here. Return shipping is free for Canadian customers! To receive a refund on the taxes and duties, simply submit a CBSA informal adjustment request directly to your government. Here are some details on that process:
- Download an adjustment request form here, only fields 1 through 8 are required to be filled out
- You'll need proof of the import (we can help if needed!)
- Show proof of the export/credit which is provided by the FSC.
- Once submitted, the refund usually takes 4-6 weeks and is payable via check in your name either by hard copy or electronic deposit