Can I return an embroidered item? October 27, 2020 16:48 Updated Embroidered items are final sale and can’t be returned. If an error has been made on your embroidered order, let us know by contacting us. Related articles What size is your text embroidery? How long does embroidery take? Can I get an underscrub embroidered? What is your return policy and step-by-step return process for Canadian customers? Can I ship 2 different returns in one box?