Please note that masks and embroidered items are final sale and cannot be returned or exchanged. We reserve the right to refuse returns on worn or damaged merchandise.

TEAMS Group Orders 

Eligible items can be returned for a refund or exchanged within 60 days of the purchase date. Store credit is not available for TEAMS Group Orders today.

Exchanges are only available for the same item in a different size or color. If you like a different product, please return your item for a refund and place a new order.

Orders with 200 Items or Fewer

If your TEAMS order includes 200 items or fewer, you can initiate a return or exchange through our TEAMS Returns Portal.

Group Returns: https://teams-returns.wearfigs.com

To get started, you’ll need:

• Your order number (G-XXXXXX)
• The shipping ZIP code associated with the order

Orders with More Than 200 Items

If your TEAMS order includes more than 200 items, a FIGS TEAMS Customer Experience Associate will assist you with a successful set up of your return or exchange.

Please email us at teams@wearfigs.com or call us at 424.500.8999. Have your order number ready and a list of items you would like to return and exchange. Our team is available Monday - Friday from 6:00 AM to 5:00 PM PST.

Individual Orders

Eligible items can be returned within 30 days of purchase for a refund. U.S. customers may request an exchange or return eligible items for store credit within 60 days of the purchase date.

At this time, we’re unable to process exchanges for international orders. We recommend returning your item for a refund and placing a new order. If you have any questions about sizing before you order, we’re happy to help!

If an individual order was placed through wearfigs.com, you can set up your return or exchange through our standard returns portal:

Individual Returns: https://www.wearfigs.com/pages/returns